At ABBEY PET STORES LTD, we are committed to delivering your orders quickly, safely, and transparently. This Shipping Policy outlines our delivery process in accordance with UK consumer law.
1. Order Processing Time
All orders are processed within:
- 0–1 business day (Monday–Friday)
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is processed, it will be dispatched promptly.
Order Cut-Off Time: 5:00 PM (GMT)
2. Delivery (Transit) Time
Transit time:
- 1–3 business days (United Kingdom)
Total Delivery Time:
- 1–4 business days (Processing + Transit)
Please note:
- Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.
- We are not responsible for delays caused by third-party courier services.
3. Shipping Costs
We offer simple and transparent shipping rates:
- Orders under £200: £6.99 shipping fee
- Orders over £200: Free shipping
All shipping costs are clearly displayed at checkout. There are no hidden charges.
4. Shipping Coverage
We currently ship to:
- United Kingdom (England, Scotland, Wales, Northern Ireland)
If international shipping becomes available, this policy will be updated accordingly.
5. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation email with tracking information (if available).
If you do not receive tracking details, you can contact us for updates.
6. Delivery Issues
If you experience any issues with your delivery:
- Delayed or missing orders
- Damaged items upon arrival
- Incorrect delivery
Please contact us within a reasonable time, and we will assist you in resolving the issue promptly.
7. Failed Deliveries
If a delivery attempt fails due to:
- Incorrect address provided
- Customer unavailable
- Failure to collect from the courier
You may be responsible for:
- Re-delivery charges
- Additional handling fees
Please ensure your shipping details are accurate at checkout.
8. Compliance & Transparency
This Shipping Policy is designed to comply with:
- UK Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
- Google Merchant Center Shipping Transparency Requirements
We ensure that:
- Delivery times are clearly stated.
- Shipping costs are transparent.
- Customers are informed at every stage.
9. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our operations or legal requirements. Any updates will be posted on this page.
10. Contact Information
If you have any questions about shipping, please contact us:
ABBEY PET STORES LTD
1493 Leek Rd
Stoke-on-Trent ST2 8DA
United Kingdom
Phone: +44 1782 534667
Email: support@abbeypetstores.com
Website: abbeypetstores.com